business model innovation design we're on a road to nowhere // on a quest to analyze and explore the design of business model innovations, i.e. 'hideous and hidden things' like organizational structures and capabilities, corporate strategies and all things related // on a yellow brick road with a girl, a lion and a straw-man wasting our time // …

Interesting article on how TiVo is annoying customers by tweaking its business model.

TiVo has recently endeavored to market the DVR service to new customers and contracts would keep those users from canceling […] According to the new service agreement, any TiVo activated after September 6 will require a 12-month commitment. Those who cancel before the end of their contract, or have their contracts terminated by TiVo, will be forced to pay a $150 early termination fee.

Customers feel locked in, one wonders wether this is such a smart move after all.