Wicked Problems
Organizations suffer pain from having to deal with wicked problems all the time, namely when operating in complex environments …
The pain stems from a misunderstanding of the nature of the problems [they/we] face. We are having to solve a new class of problems – wicked problems – using thinking, tools, and methods that are useful only for simpler problems. […] The pain is exacerbated by the fact that people have not distinguished this new problem variety.
… read the referenced White Paper at Touchstone.